Terms and Conditions of Use

Users must be at least 18 years old and possess full legal capacity under the laws of the Kingdom of Saudi Arabia. Guests use their accounts to search units, review stay details, pay securely electronically, and manage confirmed reservations. Hosts may register only if they legally own the unit or hold explicit written authorization/contract from the property owner permitting short-term tourist rental.

• Electronic Booking Confirmation: No reservation is confirmed until the required payment is completed through QafNest's authorized electronic payment methods (Mada, Visa, Mastercard, Apple Pay, STC Pay, SADAD, or Tabby/Tamara installments where available). Confirmation creates a binding booking summary and tax receipt in 'My Bookings'.
• Check-In, Check-Out & Late Arrival Notice: Check-in and check-out hours vary by property and are displayed clearly on each unit's page before booking. Standard overnight stays typically open at 16:00 and close at 12:00 noon Riyadh time unless stated otherwise. If a Guest expects to arrive later than the scheduled check-in time, the Guest must contact the Host directly in advance; uncoordinated no-shows do not qualify for refunds.
• Unit Location & Host Contact: Following confirmation, full unit directions/coordinates and Host communication channels are unlocked inside 'My Bookings'. Assisted bookings made via helpline holds release automatically if payment is not settled within the designated hold window.

Security Deposit Terms: Any security deposit amount specified by the Host is displayed transparently on the property listing prior to checkout. Unless collected electronically in advance under unit terms, the security deposit is typically paid directly on-site to the Host (or their authorized representative) prior to property handover and is returned by the Host at checkout upon inspecting the unit and verifying compliance with house rules.

Smart Locks & Self Check-In: Units offering Keyless Access provide a personal Smart Lock PIN manually configured by the Host prior to arrival and visible in 'My Bookings'. Access codes are strictly personal, confidential, and non-transferable to unauthorized third parties.

All rates, service charges, and commissions are quoted transparently in Saudi Riyals (SAR) with no hidden billing. QafNest deducts an agreed platform commission/service fee (inclusive of VAT on commission services) to cover payment processing, digital verification, platform infrastructure, and 24/7 customer support.

ZATCA Compliance & Host Settlement: Total prices incorporate 15% Value Added Tax where applicable, with Phase-2 compliant electronic tax invoices containing encrypted QR codes accessible immediately after checkout. Net Host booking proceeds are remitted directly to the Host's verified Saudi bank IBAN or payout account within the platform's 24-to-48-hour settlement window following stay milestone confirmation.

Host Responsibilities: Hosts must publish accurate titles (in English and Arabic), real current photos, complete specifications, and true availability calendars. Every listed unit must be clean, furnished, equipped with essential utilities and linens, and maintain valid Saudi Ministry of Tourism and civil defense permits.

Host Protection Program: QafNest maintains a Host Protection framework covering rare direct physical damages, missing unit contents, or extraordinary post-stay cleaning resulting strictly from a confirmed platform reservation. To qualify, the Host must submit clear timestamped photo/video proof and itemized repair invoices via Support within 48 hours of guest checkout; fraudulent claims result in immediate listing removal and legal accountability.

Guests agree to observe all unit house rules disclosed prior to booking (maximum guest counts, family-only criteria where set, smoking/pet restrictions, pool safety), respect neighbors, comply with the Saudi Public Decency Regulation, preserve neighborhood quiet after 23:00, and refrain from unauthorized events or illegal/commercial uses.

Direct Damage Reimbursement: If a Guest or their companions cause physical damage, missing items, or Host Protection losses during a stay, the Guest is liable to reimburse the assessed damage amount to the Host/QafNest via designated settlement links. Failure to settle confirmed damage balances may result in negative wallet balance adjustment, booking blocks, and account suspension until settled.

Intellectual Property: All QafNest brand assets, trademarks, user interfaces, layouts, software architecture, graphics, icons, and platform copy belong exclusively to QafNest or its licensors. Users are strictly forbidden from copying, scraping, deep-linking, modifying, distributing, republishing any platform content without prior written authorization, removing copyright notices, or uploading materials infringing third-party copyrights.

Indemnification & Account Enforcement: You agree to indemnify and hold QafNest harmless from all claims, liabilities, losses, and legal expenses arising from your breach of these Terms, listing inaccuracies, property damages, or unlawful conduct. QafNest reserves the right to suspend accounts, cancel non-compliant listings, or report violations to relevant Saudi authorities.

QafNest reserves the right to amend or update these Terms & Conditions whenever operational or regulatory requirements evolve; updates take effect immediately upon publication on the Platform, and continued use constitutes acceptance.

These Terms and any accommodation transaction facilitated through QafNest are governed exclusively by the laws and regulations of the Kingdom of Saudi Arabia. Following amicable mediation attempts via QafNest Support, the competent judicial courts in Riyadh hold sole and exclusive jurisdiction over any dispute.